Watton delivery driver fired: Evri sacks after parcels dumped

Incident location: Watton, Norfolk ·
Driver outcome: Reportedly sacked by Evri ·
Date of incident report: 12 December 2025 ·
What happened: Parcels handled improperly after residents raised concerns

Two key facts from the incident: the location and outcome are known, but the details surrounding driver liability remain fuzzy. The table below sorts what’s confirmed from what’s still speculation.

Why was the Evri driver in Watton fired?

What did the driver do?

• According to a YouTube video posted by a local, the driver was caught on camera mishandling parcels – tossing them into the back of the van rather than stacking them carefully.
• The Eastern Daily Press (Norfolk’s leading regional newspaper) later confirmed that the driver had left parcels in the middle of the High Street in Watton.

How did customers react?

• Residents who noticed the pattern began documenting the deliveries and sharing footage, which quickly spread on community Facebook groups and YouTube.
• The video description states that “residents noticed something strange about parcel deliveries” and that Evri responded after the community raised concerns.

What action did Evri take?

• Evri reportedly sacked the driver after the footage and complaints became public. No formal company statement specific to Watton has been released yet.
• In a separate incident covered by the Mirror, an Evri driver was fired on 22 October 2025 after an “angry, obnoxious, and vulgar” rant was recorded.

The pattern: A single viral clip can prompt termination, but without a transparent process, customers are left wondering if the same driver will be rehired elsewhere.

Do Evri drivers get paid for petrol?

Are Evri drivers self‑employed?

• Yes – Evri delivery drivers are typically classified as self‑employed couriers (Citizens Advice).
• This means they are responsible for their own vehicle costs, including fuel, insurance, and maintenance.

Do Evri drivers have to pay for lost parcels?

• If a parcel is lost or damaged and the driver is found to be at fault, Evri may deduct the cost from the driver’s earnings (Citizens Advice).
• However, proving fault can be difficult, and many drivers dispute such deductions through courier forums.

The implication: self‑employment shifts financial risk onto drivers, which can create a perverse incentive to rush deliveries – and sometimes cut corners.

How do you complain about your Evri driver?

What are the four types of complaints?

1. Gather evidence. Collect tracking numbers, photos, videos, and written records of the delivery failure.
2. File initial complaint with Evri. Use Evri’s online form and select the appropriate category: Service, Parcels, Driver conduct, or Billing.
3. Escalate internally. If you don’t get a satisfactory response within 5 working days, request a formal review from Evri’s customer service team.
4. Contact the Ombudsman. If still unresolved after 8 weeks, escalate to Ombudsman Services (Ombudsman Services).

Is it worth complaining to the ombudsman?

• If Evri does not resolve your complaint within 8 weeks, you can escalate to Ombudsman Services (communications and energy sectors, but parcel services are also covered).
• Many consumers report that the ombudsman can award compensation or force Evri to investigate (Ombudsman Services).

What percentage of Evri parcels go missing?

How does the Watton incident relate to parcel loss?

• No official loss percentage has been released by Evri. However, the Watton incident directly caused parcels to be left in a public street, making them vulnerable to theft or damage.
• On Reddit, a user in r/smallbusinessuk asked “Evri – lost parcel % – Super high?” – reflecting a widespread perception of higher loss rates (Reddit).

What do customers report about lost Evri parcels?

• Customer complaints on social media and comparison sites often cite lost or misdelivered parcels as the top issue with Evri.
• Without official data, it’s impossible to confirm a specific percentage, but anecdotal evidence suggests the problem is not isolated.

The pattern: when a driver is fired for mishandling, the risk of lost or damaged parcels spikes for everyone on that route – but the company is not required to disclose how often this happens.

Who is the highest paid Delivery Driver?

What do Tesco delivery drivers earn?

• Wage data for Tesco and DPD delivery drivers was not provided in the available sources. The best way to get current rates is to check official job postings on the companies’ career sites.
• General industry data from Glassdoor indicates that delivery driver pay varies widely by region and contract type, with some drivers earning above minimum wage.

How much does DPD pay per hour?

• Similarly, no exact figure was cited in the research. DPD and other courier companies often advertise hourly rates, but these can depend on location, experience, and shift type.
• For the most accurate comparison, it’s best to consult current job listings.

The catch: without standardised pay data, consumers can’t easily assess whether driver compensation affects service quality – but lower pay may correlate with higher turnover and less accountability.

For the people of Watton, the lesson is clear: community vigilance can force action, but without a transparent complaint system and clear data on driver accountability, customers are left relying on viral proof rather than company process. For Evri, the cost of ignoring these gaps may be more than a fired driver – it’s the trust of every person expecting a parcel in Norfolk.

This incident mirrors other reported cases involving the firm, including similar parcel dumping incidents where doorbell cameras captured drivers discarding packages.

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